FAQ

IDENTIFICATION

When you attend our office for an appointment, you need to bring the requisition you received from your doctor and present it to the front desk. At the request of Alberta Health Care, you are required to present your Alberta Health Care Card along with a piece of photo identification, such as a driver’s license or passport.

CANCELLATIONS

Please ensure that you cancel or reschedule at least 2 hours before your appointment start time. Having at least 2 hours notice that you will not be attending allows our office to contact another patient to attend in your place. This helps us to minimize wait lists.

CHILD CARE

Child care is not provided. Please make alternate arrangements. Do not bring children for your appointment unless accompanied by an adult other than the patient.

WHEN TO ARRIVE

Please arrive at least 15 minutes before your scheduled appointment to allow us to obtain all pertinent information for your examination.

EXAMINATION-SPECIFIC INSTRUCTIONS